Advice and answers from the Moonfruit Team

Use these guides if you have set up your mailbox with us, but would prefer to access your emails through Windows Live Mail 2011.

Before you begin

Make sure you can access mail directly through Webmail  using your mailbox name/username and the password set for the mailbox. 

We currently have two Webmail accesses, https://sogo3.gandi.net/SOGo/ and http://webmail.names.co.uk 

Try either one with your login details. If you’re unsure about your password, you can always reset it. 

For  https://sogo3.gandi.net/SOGo/  through moonfruit.com > Domains > Change Gandi Email Password.

For http://webmail.names.co.uk through moonfruit.com> Domains> Moonfruit.domains> Control Panel > Manage emails. Click here for the guide.

Note: We have an article sets out to teach the basic and most common functions of Webmail here.

Adding your mailbox

Click on your preferred configuration link for the guide.

Windows Live Mail POP
For more POP configuration tutorials, click here.

Windows Live Mail IMAP
For more IMAP configuration tutorials, click here.

General Troubleshooting

  • Reset your mailbox password (via your Domains management page). The password must be complex (avoid dictionary words), contain at least 8 characters (including at least 3 numbers and at least 2 special characters), or more than 16 characters. Please don’t use a space character or question mark in the mailbox password.
  • Check if you have the same error when disabling your firewall and antivirus
  • Check that you have chosen POP (not IMAP) for incoming mail
  • Check that you have not activated SSL/authentication
  • Check that your domain name is valid, registered with us, and not expired
  • Check that you are using your full mailbox name as username, and not an alias or a forwarded e-mail address.

If you’re still experiencing problems do get in touch. You log a support ticket through your control panel, call 0345 653 9661 or Chat to us.

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