WHAT DOES CONNECT YOUR DOMAIN MEAN?
When you build your site, you are given a moonfruit.com sub-domain for free. Should you choose you can also connect your own custom domain to your site. You can purchase  a domain from us or connect a domain hosted by another provider to your site. For more information visit the Domains section in our help centre.

HOW MUCH DOES A DOMAIN NAME COST?
The cost of a domain will depends on the extension you want,
here is the full list
https://www.moonfruit.domains/info/company/price-list#5
Please note that all prices exclude VAT.

WHAT IS THE RENEWAL COST?
A full list of the renewal prices exclude VAT can be found here https://www.moonfruit.domains/info/company/renewals

CAN I BUY A DOMAIN WITHOUT A MOONFRUIT ACCOUNT?
No. You will need to sign up and select the website builder package that is right for you and then when you are ready you can select the perfect domain name from lots of new extensions as well as the classics like .com and .co.uk.

WHAT DO I GET WITH THE FREE LITEMAIL?
Up to 5 personalised email addresses
Secure webmail access
1GB od storage
Anti Virus and Spam protection

WHAT IS A MOONFRUIT DOMAIN NAME VOUCHER?
We offer 1 free domain voucher with yearly subscription .Moonfruit users who have purchased a qualifying subscription will be issued with a domain voucher.

CAN I USE THE FREE DOMAIN NAME VOUCHER TO BUY A DOMAIN?
Yes, you can use the voucher to buy the following extensions for 1 year .uk, .co.uk, .eu, .com, .net & .org

CAN I USER A VOUHER TO RENEW A DOMAIN?
No you cannot. 

CAN I SET UP AUTO RENEWALS?
Yes you can from the Billings section of your Control panel.

DO YOU SENT POST AND EMAILS REMINDERS?
Yes, to the email address listed on your Control panel account section, please ensure it up to date.

DO YOU OFFER PRIVATE REGISTRATION?
Yes, to opt to privately register your domain there is an additional fee.
Your details will be hidden from the WHOIS subject to the registry legislation.

CAN YOU OPT OUT OF NOMINET FREE OF CHARGE?
Yes if eligible. Click this link for the steps to check your eligibility
https://www.moonfruit.domains/knowledge//domains/2833-nominet_whois_opt-out.html 

WHEN DOES MY VOUCHER EXPIRED?
12 months after the issue date.

WHAT IS THE DOMAINS AND SERVICES REFUND POLICY?
Refunds are discretionary unless stated otherwise in the terms (https://www.moonfruit.domains/info/terms) of business.
All requests for a refund will be considered on their merits, so please ensure you submit all relevant information and copies of correspondence and other documents when making your request.
Requests for refunds should be sent as a logged enquiry to the Customer Care Team from the support section of your online Account.
We will endeavour to deal with requests for refunds within 10 working days.
Where you have terminated your agreement with us the particular provisions relating to your liability on termination will apply.

IS THERE A PHONE NUMBER FOR DOMAINS SUPPORT?
Yes  you can call the domain admin team on 0345 653 9661 or +44 (0)345 653 9661 

HAVE MORE QUESTIONS?
Our support team is available to chat and usually responds in well under an hour. Visit our Help & Support Centre to contact them.



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