1- Make sure that you are connected to Internet. You can do this by going to a different website such www.moonfruit.com

2- Check that your domain hasn't yet expired. A useful tool will be https://www.whois.com/ or from your Moonfruit.domains dashboard.  If it has expired follow this article guidance to renew.

3- Check that your domain is pointing to the Moonfruit IP Address using https://www.whatsmydns.net/  It's free domain look up tool enabling you to check a domain names current IP address.  Each Moonfruit domain should point to the IP address as an A record.  Contact your domain provider if not or contact Moonfruit Support via the chat if the domain was register with us.

4- Check the status of your site from your account Dashboard, making sure the website is not locked, deleted or unpublished.

Locked site - Contact Support
Deleted site (site not listed on the dashboard) - Contact Support
Unpublished - Publish your site 

 If you are still encountering the same error message after these steps, contact us via the Chat and we will investigate further.

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