We have recently turned on additional validation measures for advanced security in our subscription area. For this reason when you make a payment or we try to renew your plan, you may receive an error message or email stating that the zipcode/postcode does not match and the payment is declined. If this happens:

  • Contact your bank directly and check the exact address and postcode they have on file registered to your card.
  • Go to your billing area and add your card details again, making sure the postcode you enter matches what is on file with your bank. To do this, login via Moonfruit.com and go to the Billing page > Click 'Change payment method' and re-add your card details.
  • You can then renew manually via the Renew button. If you are unsure where to renew, you can contact Support directly by submitting a query through your account.
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