Advice and answers from the Moonfruit Team

When you first sign up with Moonfruit, you'll be put onto a Trial account. The Trial will give you access to the Standard package features for 14 days.

After this period you will need to upgrade your account to one of our paid options to keep your website. Our paid plan features can be viewed here.

Subscribing to a paid package

You can subscribe online on a monthly or annual rate, and pay using a credit or debit card. 

  1. Login via Moonfruit.com, go to ‘Pricing’.
  2. You can select what currency you would like to pay with, and whether you take a monthly or annual subscription.
  3. Next, click ‘Buy now’ on the package of your choice.
  4. Proceed with your payment safely and securely via our payment gateway. 

Note: We also set up a regular payment for your convenience. This continues to take payments automatically from your card when your subscription expires so that your site remains continuously open to you and your visitors.  

Your payment will appear on your statement as made to 'MOONFRUIT'.

FAQs 

Can I manually renew my subscription?
No, the subscription is automatically renewed by direct debit and cannot be done earlier (before the subscription due date).

Can I change my plan or switch, downgrade or upgrade?
Yes you can. You can upgrade from the Billing section and for a downgrade get in touch with Support.

I need to renew but it won’t let me choose a lesser package.
That's correct, it because your account does not meet the requirements as shown on our pricing page.
Edit your account (number of sites and storage used) and once good, contact Support using the chat.

My site has expired and when I click on reactivate it takes me to a more expensive package?
Contact Support who will be able to assist you.

How can I change the currency of my subscription before the next auto-renewal?
You cannot change the currency of an active subscription. 

What do I get for my subscription?
You can find out more about each plan from the pricing page


Note:
The higher Annual packs (Standard, Plus or Max) include free domain vouchers, which can be used to buy additional domains. 

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